Patient Rights & Responsibilities

You will be treated with courtesy, dignity, respect and compassion at all times, regardless of age, gender, disability, marital status, pregnancy, ethnicity, religion, cultural belief, colour, caste, sect or economic status.

You have the right to the best available standard of care from a professionally qualified and experienced team, delivered according to recognised medical ethics and clinical standards.

You have the right to immediate, unconditional Paediatric and Obstetric emergency treatment regardless of ability to pay, before any referral to another facility is considered.

You have the right to know the identity, qualification and role of every doctor, nurse and staff member involved in your treatment.

You have the right to a clear explanation, in a language you understand, of your diagnosis, proposed treatment, alternatives, risks and expected outcome, and to give or withhold informed consent before any procedure, operation, anaesthesia or invasive investigation. Where you cannot decide for yourself, your attendant or legal representative may do so as per Hospital policy and law.

You may request a second medical opinion or ask to be seen by a different physician, subject to availability and Hospital policy.

You have the right to privacy during examination and care, and to confidentiality of your medical and personal information, disclosed only as required by law or Hospital policy.

You have the right to a copy of your medical record, discharge summary and clinical notes, and to safe retention or transfer of records when referred elsewhere.

Reasonable efforts will be made to arrange language assistance or a facilitator if you do not speak Urdu, Punjabi or English, or have a hearing, speech, visual or cognitive impairment.

You have the right to appropriate assessment and management of pain, and to take part in decisions about pain-relief options.

One attendant may stay with an admitted patient. Visiting hours and numbers are regulated for the safety, rest, privacy and infection control of all patients — with special protocols for Maternity, Paediatric, NICU and ICU areas.

You have the right to know the estimated cost of treatment, tests and services in advance — including Laboratory, Radiology, Blood Bank and Pharmacy charges — and to receive a receipt for every payment.

You have the right to refuse treatment or seek discharge against medical advice after being informed of the possible consequences; you assume responsibility for the outcome of that decision.

Participation in any research or clinical study is voluntary and requires separate informed consent; refusal will not affect the quality of your care. Ethical concerns may be raised with Hospital administration at any time.

Where a condition is terminal or incurable, you and your family have the right to compassionate, dignified palliative and supportive care for as long as needed.

You have the right to register a complaint, suggestion or compliment without it affecting your care, and to receive a timely response and review of the outcome.

Provide complete and accurate information about your medical history, current condition, allergies, medication and any change in your health status.

Cooperate with doctors, nurses and staff during assessment, investigations and treatment, and follow instructions given, including discharge and follow-up instructions.

Arrive on time for appointments, tests and procedures, and inform the Hospital as early as possible if you are unable to do so.

Abide by all Hospital rules on admission, safety, privacy and visiting hours. Smoking, weapons and unauthorised audio/video recording or photography are strictly prohibited anywhere on Hospital premises.

Treat physicians, nurses, staff, other patients and their attendants with courtesy and respect. The Hospital enforces a zero-tolerance policy toward violent, abusive, threatening or disruptive behaviour; breaches may result in refusal of further treatment and/or legal action.

Seek information on charges in advance and ensure timely payment of Hospital bills, including Laboratory, Radiology, Blood Bank and Pharmacy charges.

Safeguard your own and your attendant's personal belongings; the Hospital is not responsible for loss of cash, valuables or personal items.

Understand that if you refuse treatment or do not follow medical advice, you are responsible for the outcome of that decision.

Share concerns, suggestions or complaints directly with your care team, the Complaints/Patient Experience desk, or through the Hospital's official feedback channel.